CASE STUDIES / Staunton Arms

success stories

How The Staunton Arms Turned Their Payments into a Proper Business System

How The Staunton Arms Turned Their Payments into a Proper Business System

From a simple review… to smarter features, stronger control, and a setup that saves money while doing more.

The Situation

The Staunton Arms is a busy, independent pub restaurant where standards are high and the experience really matters.

They were referred to us for what they thought would be a simple review. Just to check whether their current payment setup still made sense.

Like many hospitality businesses, their systems had been in place for a while. They worked, but they hadn’t really been reviewed against what the business now needed.

They weren’t looking for change for the sake of it, they wanted to make sure their payments were giving them the best features, the best control, and the best value possible.

They wanted their systems to feel as professional and well thought-out as the venue itself.

The Real Problem

The real problem was that their payment setup was basic compared to what was now available.

It processed transactions, but it wasn’t helping the business operate smarter or more efficiently.

It lacked the features that modern hospitality venues can use to improve both customer experience and back-office control.

Before, they were missing:

  • Customer-facing features that add value

  • Strong EPOS integration

  • Clear control from one central app

  • Reporting that made management easier

  • Confidence that their pricing was fully optimised

They suspected there was a better way to run things but they just didn’t want the stress of finding it.

This felt like something we should have reviewed sooner.

The switch

What started as a simple review quickly became a full system upgrade.

Once they saw what was possible, it became clear that staying where they were meant missing out on better technology and better value.

They moved onto a setup that included:

  • Cashback for customers

  • EPOS till integration

  • Everything accessible through the app

  • Simple PCI compliance

  • Clear reporting and control

And alongside the stronger features, they also moved onto pricing that made more sense for the way their business now operates.

Better functionality, better visibility and better value.

It finally feels like a proper system, not just a card machine.

The outcome

Yes, they saved money.

But more importantly, they upgraded how their business runs.

Their payments are no longer just something that happens in the background, they’re now part of how the business operates day to day.

They have stronger technology behind the scenes with more control over their data and clearer insight into performance.

What they gained:

  • Smarter features that support service

  • Better integration with their EPOS

  • Clearer reporting and visibility

  • More control from one app

  • A system that supports growth

  • Better-optimised payment costs

This wasn’t about changing for the sake of it, it was about upgrading their business infrastructure to match the standard of their venue.

You can see and control everything so much more clearly now.

Staunton Arms

Industry

Pub Restaurant, with Rooms

Products Used

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