CASE STUDIES / Oh You Pretty Things

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How Oh You Pretty Things Upgraded Their Payments

How Oh You Pretty Things Upgraded Their Payments

From better pricing to fully integrated payments that work at the table and the counter.

Oh You Pretty Things is a champagne and cocktail bar in Manchester’s Trafford Centre, known for stylish interiors, great drinks, and a relaxed but premium dining experience.

The Situation

Oh You Pretty Things isn’t a standard café or restaurant, It’s a venue where experience matters just as much as speed.

Some guests sit and enjoy cocktails and table service, Some order food and drinks at the counter whilst some pop in just for a quick drink.

They needed a payment setup that could move with how their customers choose to order, not force everyone into one rigid process.

They also knew their existing pricing could be improved, so the initial conversation started around cost. But very quickly, it became clear this was about much more than just saving money.

They wanted payments that supported the way the venue actually runs.

The Real Problem

Their old setup didn’t give them the flexibility they needed.

They needed a system that could:

  • Integrate properly with their EPOS

  • Take payments at the table for seated guests

  • Take payments at the counter for walk-ups and drinks

  • Keep service flowing during busy periods

  • Improve payment pricing at the same time

They didn’t want two separate systems, they didn’t want workarounds.

They wanted one clean, joined-up setup that gave staff freedom and customers a better experience, while also making commercial sense.

We needed something that worked for how we actually serve people, not the other way around.

The Setup

We upgraded Oh You Pretty Things to Dojo and integrated their card machines directly with their EPOS system.

This gave them:

  • Fully integrated payments

  • The ability to take payments at the table

  • The option to take payments at the counter

  • Faster service and fewer interruptions

  • A new pricing structure that reduced their payment costs

Staff can now take payments wherever the customer is, without breaking the flow of service or needing different processes for different areas of the venue.

It created one simple, flexible payment system that fits their style of service.

Once we saw how smoothly table payments worked, it just made sense.

The outcome

Payments now support the experience rather than restrict it.

They can serve guests at the table, serve guests at the counter and manage everything through one integrated system.

Service feels smoother, staff have more flexibility and costs are lower than before.

What they gained:

  • Integrated EPOS and card machines

  • Flexible table-side and counter payments

  • Faster, smoother service

  • A better experience for guests

  • Lower, better-structured payment costs

  • One simple system that fits how the venue operates

This wasn’t just a pricing win, it was an upgrade that improved how the entire venue runs.

It finally feels like our payments match the quality and style of the venue.

Oh You Pretty Things

Industry

Cocktail Bar

Products Used

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