CASE STUDIES / Bombay Deli & Passan's Restaurant

SUCCESS STORIES

How Passan's Fine Dining Built One Payment System Across 4 Growing Sites

How Bombay Deli & Passan's Restaurant Built One Payment System Across Four Growing Sites

From growing brands to one integrated, cost-efficient payment and EPOS setup built for expansion.

Bombay Deli (three locations) and Passan’s Tea Room & Cocktail Lounge are part of an exciting, fast-growing hospitality brand with ambitious plans.

The Situation

Bombay Deli and Passan’s weren’t building something small, they were building a brand with momentum and a clear vision for growth.

With four sites already trading and more ambition ahead, they knew their systems had to be strong, consistent, and commercially smart.

Payments and EPOS weren’t just operational tools, they were part of the foundation of the business.

Integration was critical, pricing was critical and scalability was non-negotiable.

They wanted one standard across all sites, not a mix of different setups that would create inefficiency as they expanded.

The Real Problem

As the brand grew, they needed systems that could keep up.

They needed a setup that could:

  • Integrate card machines directly with their EPOS

  • Run consistently across all four sites

  • Support high transaction volumes

  • Give clear reporting and control

  • Keep payment costs tight as the business expanded

Cost control mattered more than ever, when you scale, small inefficiencies become large numbers very quickly.

They didn’t just want better technology, they wanted a structure that protected margins while supporting growth.

When you’re growing, everything has to be built to scale properly.

The Setup

We sourced their EPOS to make sure it was the right fit for a growing brand.

We then arranged the full integration of their card machines into that EPOS.

This covered at differing times throughout the year, Bombay Deli × 3 and Passan’s Tea Room & Cocktail Lounge × 1

They moved onto:

  • One EPOS system across all sites

  • Fully integrated card machines

  • A consistent setup in every venue

  • Centralised reporting

  • A pricing structure designed for higher volumes and growth

This created one joined-up framework across the entire brand instead of four separate systems.

It meant operations, finance, and management all worked from the same structure.

Everything finally feels connected across all our sites.

The outcome

They now operate all four venues on one consistent and scalable system.

Operations are cleaner, reporting is clearer and costs are under control.

What they gained:

  • One EPOS system across all locations

  • Integrated card machines at every site

  • Consistent operations across the brand

  • Easier reconciliation and reporting

  • A payment setup designed to grow with them

  • Lower, better-structured transaction costs

This wasn’t just a technical change, it was putting proper foundations in place for long-term growth.

Reconciliation is much easier now. Everything we need is in one place, and it just works.

Bombay Deli & Passan's Restaurant

Industry

Deli & Fine Dining Restaurant

Products Used

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