CASE STUDIES / B.E. Webbe Storage Solutions

SUCCESS STORIES

How B.E. Webbe Simplified Taking Payments

How B.E. Webbe Simplified Taking Payments.

From clunky processes to faster, desktop-friendly payments.

Pay by link, pay by phone, and reporting that finally feels effortless.

The Situation

B.E. Webbe is a busy self-storage business, trading over 7 locations, where payments are handled primarily by office teams working from desktop computers.

Most payments aren’t taken face-to-face. They’re taken over the phone, via email, and by chasing invoices and deadlines.

So for B.E Webbe, payments aren’t about a till on a counter, they’re about how efficiently the office team can work.

They needed a setup that made taking payments quicker, smoother, and easier to manage from a desktop environment. Something that reduced friction for staff and made collections more controlled and professional.

They also wanted better reporting, clearer visibility, and more structure around how payments were taken and followed up.

The Real Problem

Their existing process wasn’t designed around how modern office teams actually work.

They needed a payment setup that supported desktop-based workflows, payment chasing, and clear reporting.

They needed a system that could:

  • Take payments easily over the phone

  • Send payment links directly to customers

  • Allow deadlines to be set and followed up

  • Make chasing payments faster and more professional

  • Provide clear, easy reporting

  • Reduce admin time for the office team

They didn’t want payments to feel manual or fragmented, they wanted a system that felt structured, slick, and built for office-based teams.

We wanted something that made taking and chasing payments feel easier and more professional.

The Setup

B.E. Webbe moved onto a setup that combined card machines with Pay by Link and Pay by Phone, designed specifically for desktop use.

This meant their office team could handle payments directly from their computers, without workarounds or extra steps.

They implemented:

  • Pay by Link for sending customers secure payment links

  • Pay by Phone for fast, compliant card payments

  • A simple desktop workflow for taking and chasing payments

  • Clear, easy-to-pull reports

  • A more structured way of managing deadlines and collections

Everything was built to make payments smoother for staff and simpler for customers.

It’s so much easier now. Everything just flows properly.

The outcome

Payments at B.E. Webbe are now faster, clearer, and far easier to manage.

The office team can take payments quicker, send payment links instantly, chase balances professionally and pull reports without effort.

What they gained:

  • Faster desktop-based payment handling

  • Easy Pay by Link for chasing and collecting payments

  • Simple Pay by Phone processing

  • Clear reporting at the click of a button

  • Less admin and fewer manual steps

  • A more professional payment process

  • Better control over cash collection

This wasn’t about changing how they work, iIt was about giving their team tools that finally match how their business operates.

It’s made payments one of the easiest parts of our day.

B.E. Webbe Storage Solutions

Industry

Self Storage

Products Used

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