CASE STUDIES / Your Case study Title Here
Success Stories
How Forde’s Coffee Made an Upgrade Feel Simple
How Forde’s Coffee Made an Upgrade Feel Simple
From “we’ll deal with it later” to real-time sales in their pocket in just over 24 hours.
The Situation
Most business owners don’t avoid improving their systems because they don’t care.
They avoid it because they’re busy, the current setup “works”, and change feels risky.
That was exactly where Forde’s Coffee was.
They had a card machine that technically did the job, but it wasn’t something they felt confident in. It was one of those systems that stays in place because changing it feels harder than leaving it alone.
They weren’t looking for a big upgrade project.
They just wanted something simpler, calmer, and more efficient.
The Real Problem
The real problem was their old card machine.
It was clunky, outdated, and more expensive than it needed to be.
It technically worked, but it didn’t support the business properly.
It slowed things down, offered very little insight, and quietly cost more than it should have for what it delivered.
Before, they were dealing with:
A clunky payment experience
Limited visibility of day-to-day performance
Higher costs than felt reasonable
The constant worry that switching would be a headache
Like most hospitality owners, they worried about downtime, disruption during service, and being left with something they didn’t understand.
I actually can’t believe we left it so long. It was quick and totally non-technical.
The switch
They’d been putting it off for ages because switching felt like it would be technical, time-consuming and disruptive.
But once they saw the process could be calm, supported and simple, the upgrade stopped feeling like a “project” and started feeling like a sensible step forward.
From sign-up to being fully live took just over 24 hours.
No complicated setup.
No downtime panic.
No stress.
Everything was handled around their trading, with support throughout, so nothing felt overwhelming or overly technical.
This is the moment most clients are surprised:
It was far easier than we expected.
The outcome
Once the system was live, the biggest change wasn’t just better payments.
It was the feeling of control.
Now the owner can check real-time sales from his phone, even during meetings.
No more guessing. No more waiting until close to understand performance.
What they gained:
Real-time visibility of sales
Lower payment costs
Better value for money
More control over cashflow
Clearer day-to-day performance
Less stress around whether they’re on the right setup
This wasn’t about changing for the sake of it.
It was about running the business more efficiently and more profitably.
You get addicted to refreshing the app. It’s reassuring to see what’s actually happening.
Fordes Coffee
Industry
Coffee Shop
Products Used
Interested in similar results?
case studies
Check Out Our Other Case Studies
We’ve helped UK businesses tackle cashflow gaps, seize growth, and scale fast - from £1,000 boosts that kept owners trading to £500,000 growth funds powering major expansion.
£25,000 saved on payroll
£25,000 saved payroll and kept the restaurant running.
A sudden PAYE larger than expected bill threatened staff payments - quick funding covered the gap, avoided disruption and kept service running smoothly.
Growth plans funded
Growth plans with funding added 3 vans, revenue soared.
£40,000 in Business Funding allowed the takeaway to expand into mobile catering, reaching new crowds and tripling weekend revenue.
£210,000 unlocked for stock
£210,000 unlocked bulk buying power before Qtr4.
Funding allowed advance stock purchases with better margins, ahead of the peak season - doubling sales and strengthening supplier relationships.
Ready to explore how we can work together?
If you’ve been putting off reviewing your payments or systems, you’re not alone. Most businesses don’t realise how quick it is, how much they could save, or how much better their setup could be until they look.
Subscribe to our newsletter • Don’t miss out!
And that's just a peek at what we offer. Get more marketing tips straight to your inbox.
Helping businesses grow,
profit, and reach their next
milestone.
Products
services
COMPANY
© Shout-360. Information subject to change and confirmed on enquiry. Funding and payment services are provided by regulated third-party providers. Shout-360 acts as a facilitator. Terms apply.