CASE STUDIES / Gleddoch Golf & Spa Resort

SUCCESS STORIES

How Gleddoch Built One Payment Standard Across Three Hotels

How Gleddoch Built One Payment Standard Across Three Hotels

From one successful setup to rolling the same system out across the owner’s full hotel portfolio.

Gleddoch is part of a portfolio of three hotels owned by the same operator, each running complex hospitality operations across rooms, food, drink, events, and leisure.

The Situation

The director had already worked with us at one of his other hotels and seen what a difference the right payment setup made to both operations and costs.

So when it came to reviewing the rest of his portfolio, the question wasn’t if the same systems should be used. It was when.

Across three hotels, payments were happening everywhere. Front desks, bars, restaurants, event spaces and online.

He wanted the same standard of performance, control, and pricing across all of them. Not different systems, not different contracts with one approach that worked everywhere.

Rolling It Out Across the Portfolio

The first site proved the model worked. Payments were simpler, reporting was clearer and costs made more commercial sense.

So scaling that setup across the rest of the portfolio was a logical decision.

They wanted:

  • The same card machine technology across all hotels

  • Integration into their EPOS system for cleaner operations

  • E-commerce payments for online sales

  • One consistent standard across the business

  • Pricing that reflected the true scale of their operation

They didn’t want three hotels running three different payment setups. They wanted one system that could be trusted everywhere.

Once we saw how well it worked at the first site, it was an easy decision to use the same setup across the rest of the portfolio.

The Setup

We rolled out the same payment framework across all three hotels.

This included:

  • Card machines that integrate directly into their EPOS

  • E-commerce for online payments

  • Centralised reporting and billing

  • A pricing structure that reflected the combined transaction volume

This wasn’t about replacing equipment, it was about creating one operational standard for the whole portfolio.

It meant the owner could manage payments across all sites with the same visibility, structure, and confidence.

It feels like everything is finally running on one system.

The outcome

The biggest impact was consistency. Consistency in technology, consistency in reporting and consistency in cost control.

Instead of three separate setups, the owner now runs one joined-up payment system across his hotels.

What they gained:

  • One standard payment system across all three hotels

  • EPOS-integrated card machines at every site

  • E-commerce for online transactions

  • Centralised reporting and billing

  • Easier reconciliation for the finance team

  • Payment pricing that reflects portfolio-level volume

  • Lower and better-structured transaction costs

This wasn’t just a technical rollout.

It was a commercial decision that brought structure, control, and financial efficiency across the entire portfolio.

Having the same system across all our hotels just makes everything easier to run and easier to manage.

Gleddoch Golf & Spa Resort

Industry

Hotel, Golf, Spa, Resort

Products Used

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